iVCam FAQs

  1. Allow iVCam app using Wi-Fi / WLAN in iOS settings;
  2. Allow iVCam client software using network in Windows firewall;
  3. Disable VPN or Proxy on Windows if needed;
  4. Ensure that your iPhone is in the same LAN with your PC (such as using the same Wi-Fi);
  5. Ensure that iPhone can be Ping connected by the PC;
  6. Ensure that the Bonjour service is not disabled (which is installed by iVCam, and you can start it in windows “services” app, or in task manager). There’s no needs to block it because it doesn't use CPU much;
  7. Enable UDP broadcasting in your router if Bonjour service is not installed or is disabled, iVCam app can detect your PC via UDP broadcasting as well;
  8. Reboot your routuer, ^_^
You can also enter the PC's IP address directly to connect if it can't be detected by iVCam, or using USB connection.
  • First, please allow iVCam through your Windows Firewall - you can add it to your Windows Firewall exception list, at least allow it to use UDP/TCP port 5898.
  • Allow iVCam to use network in 3rd security software, close them if you don't know how to do.
  • Disable VPN or Proxy on Windows if needed;
  • The PC can be detected means that they're in the same network, but maybe not in the same network segment. For example, iPhone's IP address is 192.168.0.x, while the PC's 192.168.1.x, so they can't connect to each other. You can google "How to connect two different network segments" to find a solution and make them connectable.
Make sure that the latest iTunes was installed on your PC.
Allow iVCam to use network in 3rd security software, close them if you don't know how to do that.
You can set the “video quality” to “high” in the settings view for the best quality, which requires higher bandwidth.
Be closer to your router if you're using W-Fi for connection.
Connect via USB cable if the network is not so good.
First of all, you should have a high-performance Wi-Fi router if you're using W-Fi for connection.
You can try using lower video quality, smaller video size or frame rate, and be closer to your Wi-Fi router.
iVCam is real-time video streaming and requires high-performance network, maybe the lagging was caused by your router (especially when video lags at regular intervals), and sometimes a reboot for the router will help.
Connecting via USB cable or enable hardware decoding in client software (if the graphics card supports) will also help.
Enable hardware decoding in iVCam client software (if the graphics card supports) or use a smaller video size.
iPhone has several microphones , and iVCam will use the default one (bottom) at first. When the camera button was tapped to change camera, iVCam will change MIC accordingly – front MIC for front camera, and back MIC for back camera.
Most likely it's because iVCam driver was not installed successfully. You can disable driver signature enforcement and re-install, it should be OK then.
You need to purchase full version to remove it.
You can purchase it by taping the “iVCam” watermark, or the "Purchase" item in app settings view.
You can change the media save folder in the settings dialog of client software.

Didn’t find an answer? You can send us the log file or contact us here.


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