iVCam FAQs

  • For iOS, Allow iVCam app using Wi-Fi / WLAN in system Settings;
    For Android, Allow iVCam app using Wi-Fi if it's disabled;
  • Allow iVCam PC client software to use the network in Windows Firewall or turn it off;
  • Disable VPN or Proxy on Windows if needed;
  • Ensure that your phone is using Wi-Fi / WLAN, instead of using mobile network;
  • Ensure that your phone is in the same LAN with your PC and connected to the same router. Do not connect to the signal amplifier Wi-Fi;
  • Disable the router's AP isolation and guest mode;
  • Ensure that your phone can be Ping connected by the PC via its IP address;
  • Ensure that the Bonjour service is not disabled (which is installed by iVCam and will run automatically, you can start it in windows “Services” app or task manager). No need to block it because it doesn't use CPU too much;
  • Enable UDP broadcasting in your router if Bonjour service is not installed or is disabled, iVCam app can detect your PC via UDP broadcasting as well;
  • Reboot your router, ^_^
You can also enter the PC's IP address directly in iVCam app to connect if it can't be detected automatically, or connect via USB.
  • First, please allow iVCam to pass through the Windows Firewall - you can add it to the firewall exception list, or turn off the firewall;
  • Allow iVCam to use network in 3rd security software, close them if you don't know how to do;
  • Disable VPN or Proxy on Windows if needed;
  • Disable the router's AP isolation and guest mode;
  • Ensure that your phone is in the same LAN with your PC and connected to the same router. Do not connect to the signal amplifier Wi-Fi;
  • The PC can be detected means that they're in the same network, but maybe not in the same network segment. For example, the phone's IP address is 192.168.0.x, while the PC's 192.168.1.x, so they can't connect to each other. You can google "How to connect two different network segments" to find a solution and make them connectable;
  • Connect via USB.
  • For iOS: Make sure that the latest iTunes is installed on your PC and it can recognize your iPhone (Google for help if it doesn't);
  • For Android: Follow the detailed steps here.
  • Disable Wi-Fi on your phone if necessary.
On PC, allow iVCam application to use network in 3rd security software, close them if you don't know how to do that.
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The program shows that the connection is successful, there is sound, and the video can be recorded successfully, but the client does not show the video?
You can check/uncheck hardware decoding in the PC client software's menu and try again.
It is also possible that the video is not displayed in our software, but our camera video can be displayed normally in other software.
  • You can use larger video size, higher video quality or frame rate in iVCam Settings for best quality, which requires higher network bandwidth;
  • Be closer to your router if you're using W-Fi for connection;
  • It is strongly recommended that the PC be connected to the router with a network cable. If you are using WiFi, restart your PC and try again;
  • Connect via USB cable if the network is not good enough.
  • Use lower video quality, smaller video size or frame rate, and be closer to your Wi-Fi router;
  • Select HEVC video encoder in app settings if it's supported by your phone;
  • You should have a high-performance Wi-Fi router if you're using W-Fi for connection;
  • It is strongly recommended that the PC be connected to the router with a network cable. If you are using WiFi, restart your PC and try again;
  • iVCam is real-time video streaming and requires high-performance network, maybe the lagging was caused by your router (especially when video lags at regular intervals), and sometimes a reboot for the router will help;
  • Connecting via USB cable or enable hardware decoding in PC client software will also help (if the graphics card supports).
Flickering is often a result of the desynchronization between the shutter speed/frame rate of the camera and the frequency of the AC power that the lights are plugged in to.
A solution is to use a shutter speed/frame rate that is slower than the frequency of the AC power.
For example, the AC power is 60 Hz in US and 50 Hz in Europe, so try shooting at frame rate less than that - 30 fps, 25 fps, 24 fps - and a shutter speed that is slower than the AC power frequency.
  • For the frame rate, you can change that in iVCam app settings, 25 fps is a good choice for 50 Hz AC power.
  • For the shutter speed, you can long press on the video to enable AE / AF LOCK, then swipe up or down on the video to adjust exposure time (shutter speed). You can do this in the Camera Settings window of iVCam PC client as well.
Sometimes the Face Beautify may cause flicker, disable it in this case.
Enable hardware decoding in iVCam PC client software (if the graphics card supports), use a smaller video size or frame rate.
  • Please try to enable/disable Hardware Decoding in the menu and try again.
    Or select a different hardware decoder in Settings > Miscs > Hardware Decoding and try again.
  • Maybe you're using some webcam protection software, please close it and try again.
This is an iOS-only feature.
Some mobile phones have several microphones, and iVCam will use the default one (bottom) at first. When the camera button was tapped to change cameras, iVCam will change MIC accordingly – front MIC for front camera, and back MIC for back camera.
If the software you use is capable of selecting a webcam, you can choose which one to use. If not, you can temporarily disable the iVCam camera to use other webcams:
Find iVCam in "Imaging devices" in the device manager of the system, right-click and select Disable Device to disable it. Right-click on it and select Enable Device to re-enable it if you want to use it again.
Same as the above question, if the software you use is capable of selecting a webcam, you can choose iVCam to use. If not, you can temporarily disable other webcams to use iVCam:
Find other webcams in "Imaging devices" in the device manager of the system, right-click and select Disable Device to disable it. Right-click on it and select Enable Device to re-enable it if you want to use it again.
For Microsoft Store apps on Windows 10:
  1. Go to Start  > Settings  > Privacy  > Camera.
  2. Choose your preferred setting for Allow apps to access your camera.
  3. Under Choose which apps can access your camera, turn the individual settings for apps On or Off.

iVCam is a standard webcam and can be used with all software or websites.

If a software or website can't use iVCam but can use a hardware webcam, it is likely that it intentionally blocked iVCam camera. You can change the device name of iVCam and try again:
In PC client, Settings > Miscs > Device Name.
First, please check if you can find the e2eSoft iVCam device in Device Manager > Imaging devices. If there are no problems:
  • For Windows 10, go to Start  > Settings  > Privacy  > Camera and turn on the switch "Allow apps to access your camera", then run iVCam again.

If the e2eSoft iVCam device could not be found or there're some problems with it:

  • For Windows 7 64-bit, please install the system patch KB3033929 according to the iVCam setup application prompt
  • Please choose the "Trust" or "Install" when installing iVCam and Windows Security ask you whether to trust us and install the iVCam driver
  • If driver installation fails due to driver signing issues, you can disable driver signature enforcement and re-install
Please also make sure you're using the latet version of iVCam PC client.
You need to purchase the full version to remove them.
You can purchase it by taping the “iVCam” watermark on the video, or the "Purchase" button in app Settings view.
We use exactly the data received from phone side to record video files. Sometimes the video will drop frames due to bad network, so the final recorded video file may not be in fixed frame rate, and in some video editing software, it will appear as video and audio are out of sync.
You can use the video format conversion software to convert the recorded MP4 file to fixed frame rate format, and then put it into the video editing software for editing.
You can also:
  • Use USB connection which is much stable;
  • Use smaller video sizes, lower video quality and FPS;
  • Use other webcam recording software to record iVCam camera's video, and you can refer here for the sound recording.
You can change the media saving folder in the Settings dialog of PC client software.

Didn’t find an answer? You can check the instructions, send us the log file, or contact us.


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