VCam supports common video formats (*.avi; *.dat; *.vbr; *.mpeg; *.mpg; *,mp1; *.mp2; *.vob; *.wmv; *.asf; *.rm; *.rmvb; *.mov; *.3gp; *.mp4; *.mkv; *.flv …).
If some video in your pc can’t be played by VCam, please install the right codecs, such as XP-Codec-Pack, K-Lite, ffdshow or StormCodec;
If ASF, WMV file can’t be played, please update (or reinstall) to the latest version of Windows Media Player;
If RM, RMVB file can’t be played, please install the latest version of Real One Player;
If MOV file can’t be played, please install the latest version of QuickTime Player;
Installing DirectX 9.0 or higher version is also recommended.
(1). Kugoo software’s bug, uninstall it or configure the audio device in it;
(2). Reinstall Windows Media Player.
(1) Don’s check the “Show the” (source video or processed video) item in Options dialog;
(2) Set “Default video size” in Options dialog to the right one you need such as 176 x144;
(3) Launch the application which will use VCam and open e2eCap webcam in it first, then launch VCam.
(1) Open the audio mix function of your sound card: Double click the speaker icon in system tray, open volume control -> Options -> Properties -> Recording -> choose Wave Out Mix or Stereo Mix -> OK;
(2) Adjust the volume higher, and put your MIC near by your speaker, ^_^
Find other cameras in "Imaging devices" of the system device manager, right-click and select Disable Device to disable it. Right-click on it and select Enable Device to re-enable it if you want to use it again.
Find our camera in "Imaging devices" in the system device manager, right-click and select Disable Device to disable it. Right-click on it and select Enable Device to re-enable it if you want to use it again.
If it doesn't work in Windows 10:
It may be caused by the privacy settings, you can open Start > Settings > Privacy > Camera and turn on the "Allow apps to access your camera" switch. Note that in the "Choose which apps can access your camera" list below, if the app you want to use is in the list, turn on the switch at the end.
It is also possible that the default video size, format or frame rate of our camera is not supported by the program. Please modify these settings of our camera to fit it and try again.
Our camera is a standard webcam and can be used in any software or website. If a program cannot use our camera but can use the hardware camera, it is likely that it is blocking our camera on purpose. You can:
- iVCam: Change the device name and try again - In PC client, Settings > Miscs > Device Name
- WeCam: Click here to see more...
- iVCam prompts "Please reinstall iVCam!";
- WeCam prompts "The virtual camera has been disabled!" in the camera panel, but still does not work after clicking the "Enable" button.
Didn’t find an answer? You can contact us here.