VCam FAQs

You can try to reinstall VCam and choose [install WDM driver] when install, then try using “e2eSoft VCam (WDM)” device in your application.
VCam supports Win2000/WinXP/Win2003/VISTA/WIN7, and need DirectX 8.0 or higher. Administrator privilege is needed to install VCam.
Please be sure to uninstall old version of VCam first (reboot if needed) then install the newer one.
VCam is based on DirectShow architecture, so in theory, if you have installed the right codec and let the video can be played by Windows Media Player, VCam is able to play it as well.
VCam supports common video formats (*.avi; *.dat; *.vbr; *.mpeg; *.mpg; *,mp1; *.mp2; *.vob; *.wmv; *.asf; *.rm; *.rmvb; *.mov; *.3gp; *.mp4; *.mkv; *.flv …).
If some video in your pc can’t be played by VCam, please install the right codecs, such as XP-Codec-Pack, K-Lite, ffdshow or StormCodec;
If ASF, WMV file can’t be played, please update (or reinstall) to the latest version of Windows Media Player;
If RM, RMVB file can’t be played, please install the latest version of Real One Player;
If MOV file can’t be played, please install the latest version of QuickTime Player;
Installing DirectX 9.0 or higher version is also recommended.
You can:
(1). Kugoo software’s bug, uninstall it or configure the audio device in it;
(2). Reinstall Windows Media Player.
You can:
(1) Don’s check the “Show the” (source video or processed video) item in Options dialog;
(2) Set “Default video size” in Options dialog to the right one you need such as 176 x144;
(3) Launch the application which will use VCam and open e2eCap webcam in it first, then launch VCam.
VCam only handles video, it just play the audio of video files on local pc, if you want to let your friend hearing the audio, you may:
(1) Open the audio mix function of your sound card: Double click the speaker icon in system tray, open volume control -> Options -> Properties -> Recording -> choose Wave Out Mix or Stereo Mix -> OK;
(2) Adjust the volume higher, and put your MIC near by your speaker, ^_^
VCam doesn’t have this feature. But you can make it using other tools such as Windows Movie Maker, please see the example in VCam help file .
You can use a lower capture frame rate when capturing, which can be set in Options dialog. The default value of it is 15, you can set it to 5 for example.
You need to close OS’s hardware acceleration, method: Right click on desktop -> Properties -> Settings -> Advanced -> Troubleshoot -> Hardware acceleration, set it to “None” will be OK! Note that you’d better change it back after screen capture finished.
It is not displayed by our program, it may be a problem of NVIDIA GeForce Experience.
Sometimes our video is covered by images like this: In some cases, the image display is chaotic and causes the video to flicker. This is a problem caused by camera protection software (such as 360 Total Security). Google to learn how to close it.
If the software you use is capable of selecting a camera, you can choose ours to use. If not, you can temporarily disable other cameras to use ours:
Find other cameras in "Imaging devices" of the system device manager, right-click and select Disable Device to disable it. Right-click on it and select Enable Device to re-enable it if you want to use it again.
If the software you use is capable of selecting a camera, you can choose which one to use. If not, you can temporarily disable our camera to use others:
Find our camera in "Imaging devices" in the system device manager, right-click and select Disable Device to disable it. Right-click on it and select Enable Device to re-enable it if you want to use it again.
Set the default output size to 1280 x 720 and try again, or try others such as 640 x 480.
For Microsoft Store apps on Windows 10:
  1. Go to Start  > Settings  > Privacy  > Camera.
  2. Choose your preferred setting for Allow apps to access your camera.
  3. Under Choose which apps can access your camera, turn the individual settings for apps On or Off.

Our camera is a standard webcam and can be used with all software or websites.
If a software or website can't use it but can use a hardware camera, it is likely that it intentionally blocked our camera. You can:

  • iVCam: Change the device name and try again - In PC client, Settings > Miscs > Device Name
  • WeCam: Click here to see more...

First, please check if you can find our camera in the system Device Manager> Imaging Devices.

If you can’t find our camera:

  • Please uninstall this program and reinstall it with administrator privileges.

If it can be found and is in normal condition:

  • It may be caused by the privacy settings of the latest version of Windows. You can open Windows Settings > Privacy > Camera and turn on the "Allow apps to access your camera" switch , And then re-run our program.

If it can be found but the status is abnormal:

  • If a yellow exclamation mark is displayed on the device, and "Windows cannot verify the location of this device The digital signature of the required driver.", Win7 64-bit, please install the security patchKB3033929, restart the computer and reinstall the program (please make sure you are using the pure version of Win7 SP1), you can also disable driver signing and try again;
  • If the device displays yellow exclamation mark, and the right-click property displays "due to its configuration information (register In the table) is incomplete or damaged, Windows cannot start this hardware device. (Code 19)", Please look here;
  • If the name is displayed as unknown device, it may be because the system security prompts whether to install the driver when you install the driver and you chose Don’t install, this is a bit troublesome, you can refer here;
  • When installing this program, Windows asks if you trust our program and when installing the camera driver, please select "Trust", "Install".
  • If our camera is disabled, please right click [Enable] it and then re-run the program.
Also please make sure you are using the latest version of our software

Microsoft has stopped technical support for Win7. It is strongly recommended to use Win10 to run this program to avoid driver-related problems.


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