iVCam FAQs

  • For iOS, Allow iVCam app using Wi-Fi / WLAN in system Settings;
    For Android, Allow iVCam app using Wi-Fi if it's disabled;
  • Allow iVCam PC client software to use the network in Windows Firewall or turn it off;
  • Disable VPN or Proxy on Windows if needed;
  • Ensure that your phone is using Wi-Fi / WLAN, instead of using mobile network;
  • Ensure that your phone is in the same LAN with your PC and connected to the same router. Do not connect to the signal amplifier Wi-Fi;
  • Disable the router's AP isolation and guest mode;
  • Ensure that your phone can be Ping connected by the PC via its IP address;
  • Ensure that the Bonjour service is not disabled (which is installed by iVCam and will run automatically, you can start it in windows “Services” app or task manager). No need to block it because it doesn't use CPU too much;
  • Enable UDP broadcasting in your router if Bonjour service is not installed or is disabled, iVCam app can detect your PC via UDP broadcasting as well;
  • Reboot your router, ^_^
You can also enter the PC's IP address directly in iVCam app to connect if it can't be detected automatically, or connect via USB.
  • First, please allow iVCam to pass through the Windows Firewall - you can add it to the firewall exception list, or turn off the firewall;
  • Allow iVCam to use network in 3rd security software, close them if you don't know how to do;
  • Disable VPN or Proxy on Windows if needed;
  • Disable the router's AP isolation and guest mode;
  • Ensure that your phone is in the same LAN with your PC and connected to the same router. Do not connect to the signal amplifier Wi-Fi;
  • The PC can be detected means that they're in the same network, but maybe not in the same network segment. For example, the phone's IP address is 192.168.0.x, while the PC's 192.168.1.x, so they can't connect to each other. You can google "How to connect two different network segments" to find a solution and make them connectable;
  • Connect via USB.
  • For iOS: Make sure that the latest iTunes is installed on your PC and it can recognize your iPhone (Google for help if it doesn't);
  • For Android: Follow the detailed steps here.
  • Disable Wi-Fi on your phone if necessary.
On PC, allow iVCam application to use network in 3rd security software, close them if you don't know how to do that.
Read more...
The program shows that the connection is successful, there is sound, and the video can be recorded successfully, but the client does not show the video?
You can check/uncheck hardware decoding in the PC client software's menu and try again.
It is also possible that the video is not displayed in our software, but our camera video can be displayed normally in other software.
  • You can use larger video size, higher video quality or frame rate in iVCam Settings for best quality, which requires higher network bandwidth;
  • Be closer to your router if you're using W-Fi for connection;
  • It is strongly recommended that the PC be connected to the router with a network cable. If you are using WiFi, restart your PC and try again;
  • Connect via USB cable if the network is not good enough.
  • Connecting via USB cable;
  • Use lower video quality, smaller video size or frame rate, and be closer to your Wi-Fi router;
  • Select HEVC video encoder in app settings if it's supported by your phone;
  • You should have a high-performance Wi-Fi router if you're using W-Fi for connection;
  • It is strongly recommended that the PC be connected to the router with a network cable. If you are using Wi-Fi, restart your PC and try again;
  • iVCam is real-time video streaming and requires high-performance network, maybe the lagging was caused by your router (especially when video lags at regular intervals), and sometimes a reboot for the router will help;
  • Enable Hardware Decoding or choose different Hardware Decoder in the PC client software will also help (if your graphics card supports).
Flickering is often a result of the desynchronization between the shutter speed/frame rate of the camera and the frequency of the AC power that the lights are plugged in to.
A solution is to use a shutter speed/frame rate that is slower than the frequency of the AC power.
For example, the AC power is 60 Hz in US and 50 Hz in Europe, so try shooting at frame rate less than that - 30 fps, 25 fps, 24 fps - and a shutter speed that is slower than the AC power frequency.
  • For the frame rate, you can change that in iVCam app settings, 25 fps is a good choice for 50 Hz AC power.
  • For the shutter speed, you can long press on the video to enable AE / AF LOCK, then swipe up or down on the video to adjust exposure time (shutter speed). You can do this in the Camera Settings window of iVCam PC client as well.
Sometimes the Face Beautify may cause flicker, disable it in this case.
Sometimes the video frame rate of iVCam does not work as expected in other applications. You can modify the registry value of iVCam PC client:
HKEY_CURRENT_USER\Software\e2eSoft\iVCam\FixedFps
Change it from 0 to 1 and try again, reboot your PC if needed.
You can also modify it directly by running the following command:
REG ADD HKEY_CURRENT_USER\Software\e2eSoft\iVCam /v FixedFps /t REG_DWORD /d 1 /F
Change it back to 0 if anything wrong.
Enable hardware decoding in iVCam PC client software (if the graphics card supports), use a smaller video size or frame rate.

NOTE: Please try to disable the "Flicker Reduction" in Parallels Desktop if you encounter any problems with DXVA2 and D3D11 hardware acceleration.

First of all, iVCam is a high energy consumption application. Audio and video recording and network transmission will inevitably consume a lot of system resources.
To avoid this problem you can:
  • Try to use a smaller video size, lower video frame rate and video quality, and don’t turn on beauty function;
  • Try to use USB instead of Wi-Fi to transfer video;
  • iVCam will automatically dim the screen after a period of time after the video transmission starts to save power (you can also manually dim the screen in the camera settings of PC client);
  • Don’t wear a protective case or cover your phone with other items;
  • Ensure that the battery of the mobile phone is healthy enough, and replace the battery if necessary;
  • Don't charge while using Wi-Fi for video transmission.
  • Please try to enable/disable Hardware Decoding in the menu and try again.
    Or select a different hardware decoder in Settings > Miscs > Hardware Decoding and try again.
  • Maybe you're using some webcam protection software, please close it and try again.
This is an iOS-only feature.
Some mobile phones have several microphones, and iVCam will use the default one (bottom) at first. When the camera button was tapped to change cameras, iVCam will change MIC accordingly – front MIC for front camera, and back MIC for back camera.
First, please check if you can find the e2eSoft iVCam device in Device Manager > Imaging devices. If there are no problems:
  • For Windows 10, go to Start  > Settings  > Privacy  > Camera and turn on the switch "Allow apps to access your camera", then run iVCam again.

If the e2eSoft iVCam device could not be found or there're some problems with it:

  • For Windows 7 64-bit, please install the system patch KB3033929 according to the iVCam setup application prompt
  • Please choose the "Trust" or "Install" when installing iVCam and Windows Security ask you whether to trust us and install the iVCam driver
  • If driver installation fails due to driver signing issues, you can disable driver signature enforcement and re-install
Please also make sure you're using the latet version of iVCam PC client.
You need to purchase the full version to remove them.
You can purchase it by taping the “iVCam” watermark on the video, or the "Purchase" button in app Settings view.
We use exactly the data received from phone side to record video files. Sometimes the video will drop frames due to bad network, so the final recorded video file may not be in fixed frame rate, and in some video editing software, it will appear as video and audio are out of sync.
You can use the video format conversion software to convert the recorded MP4 file to fixed frame rate format, and then put it into the video editing software for editing.
You can also:
  • Use iVCam Microphone instead of Mobile Phone as the Recording Device in the Settings of the iVCam PC client;
  • Use USB connection which is much stable;
  • Use smaller video sizes, lower video quality and FPS;
  • Use other webcam recording software to record iVCam camera's video, and you can refer here for the sound recording.
Sometimes when recording a video with sound (especially when using a Bluetooth headset), the time stamp is incorrect, causing the recorded video to play abnormally like fast forward.
Solution:
Don't choose Mobile Phone in the Settings > Audio > Recording Device of iVCam PC client, just select "Microphone (e2eSoft iVCam)" to record.
You can change the media saving folder in the Settings dialog of PC client software.
It is not displayed by our program, it may be a problem of NVIDIA GeForce Experience.
Sometimes our video is covered by images like this: In some cases, the image display is chaotic and causes the video to flicker. This is a problem caused by camera protection software (such as 360 Total Security). Google to learn how to close it.
If the software you use is capable of selecting a camera, you can choose ours to use. If not, you can temporarily disable other cameras to use ours:
Find other cameras in "Imaging devices" of the system device manager, right-click and select Disable Device to disable it. Right-click on it and select Enable Device to re-enable it if you want to use it again.
If the software you use is capable of selecting a camera, you can choose which one to use. If not, you can temporarily disable our camera to use others:
Find our camera in "Imaging devices" in the system device manager, right-click and select Disable Device to disable it. Right-click on it and select Enable Device to re-enable it if you want to use it again.
Set the default output size to 1280 x 720 and try again, or try others such as 640 x 480.
For Microsoft Store apps on Windows 10:
  1. Go to Start  > Settings  > Privacy  > Camera.
  2. Choose your preferred setting for Allow apps to access your camera.
  3. Under Choose which apps can access your camera, turn the individual settings for apps On or Off.

Our camera is a standard webcam and can be used with all software or websites.
If a software or website can't use it but can use a hardware camera, it is likely that it intentionally blocked our camera. You can:

  • iVCam: Change the device name and try again - In PC client, Settings > Miscs > Device Name
  • WeCam: Click here to see more...

First, please check if you can find our camera in the system Device Manager> Imaging Devices.

If you can’t find our camera:

  • Please uninstall this program and reinstall it with administrator privileges.

If it can be found and is in normal condition:

  • It may be caused by the privacy settings of the latest version of Windows. You can open Windows Settings > Privacy > Camera and turn on the "Allow apps to access your camera" switch , And then re-run our program.

If it can be found but the status is abnormal:

  • If a yellow exclamation mark is displayed on the device, and "Windows cannot verify the location of this device The digital signature of the required driver.", Win7 64-bit, please install the security patchKB3033929, restart the computer and reinstall the program (please make sure you are using the pure version of Win7 SP1), you can also disable driver signing and try again;
  • If the device displays yellow exclamation mark, and the right-click property displays "due to its configuration information (register In the table) is incomplete or damaged, Windows cannot start this hardware device. (Code 19)", Please look here;
  • If the name is displayed as unknown device, it may be because the system security prompts whether to install the driver when you install the driver and you chose Don’t install, this is a bit troublesome, you can refer here;
  • When installing this program, Windows asks if you trust our program and when installing the camera driver, please select "Trust", "Install".
  • If our camera is disabled, please right click [Enable] it and then re-run the program.
Also please make sure you are using the latest version of our software

Microsoft has stopped technical support for Win7. It is strongly recommended to use Win10 to run this program to avoid driver-related problems.


Didn’t find an answer? You can check the instructions, send us the log file, or contact us.